ACCESSIBILITY

• Three of the four main entrances to the Centre are wheelchair accessible. One at street level, another with an upward ramp and the last via lift to overcome the steps.
• All lifts have button panels with relief and in Braille fitted at the correct height with voice in Basque and Spanish offering information on the floors, opening and closing of doors, and lift direction.
• Throughout the Centre the information appears in different languages and the routes are highlighted with foot-touch tiles, which lead to the leaves and entrances.
• There are wheelchair accessible WCs in the different Centre spaces.
• There is a Nursing Room in the Atrium with sink and armchairs.
• The elderly or people with reduced mobility can hire wheelchairs.

At Az Info

• Counters with wheelchair accessible section and armchairs for public being attended.
• In this space you can request the portable magnetic induction loop, which can also be taken to any other Centre attention point.

In the Auditorium

• Spaces reserved for wheelchair users and seats preferential for users with reduced mobility
• Magnetic loop
• Platform to access the stage

In Mediateka BBK

• You can request magnifying glasses from staff
• Apps with text enlargement program.
• Self-service loan and consultation points of accessible library
• Collection of books for the Visually Impaired in Basque and Spanish
• Two adapted computers located on the second floor of the Mediateka and for preferential use by people with Functional diversity.

In the Physical Activity Centre

• 6 wheelchair adapted changing rooms with showers, hairdryers, etc., and all elements accessible for wheelchair users and reduced mobility users

2 changing rooms are in the pool areas, specially adapted for wheelchair users, also equipped with;

• 2 height adjustable wide electric stretchers
• stretcher/chair person transfer hoist
• 3 water wheelchairs for loan
• Portable person transfer hoist to pools
• Lift to connect Floor 3 changing rooms with Floor 4 with direct access to pool.
• Pools equipped with steps and handrails to facilitate water entry for people with reduced mobility.
• Gym equipped with exercise machines usable by the physically disabled and wheelchair users like the hand bike.

In the car parks:

• The car parks have adapted spaces and access for reduced mobility.

• Foldable mobile ramp for use on low stages to over the height difference.
• Guided tours adapted to the needs of different publics, where the most accessible routes are taken into account and any necessary support elements can be provided where necessary: wheelchairs, presentations with easy to understand language for the elderly and people with limited comprehension or language.
• There are also school tours of the Centre and Mediateka, which if informed of in advance can adapt the needs required.

• The exhibitions have auto-guides with free download to mobile.
• Club which organises Easy Reading sessions
• Special rates. The Physical Activity Centre has special gym and pool roots with 25% discount for senior citizen and people presenting a certificate which certifies 33% disability.
• Adapted swimming courses
• The cinema, cafeteria and restaurant are wheelchair accessible. There are cinemas with magnetic loop and spaces reserved for wheelchair users.

Accessibility was taken into account in the Web construction and development, bearing in mind that the Public Administration must comply with levels A and AA as a UNE 139803:2012 standard (equal to Web Contents Accessibility Guidelines (WCAG) 2.0).